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WML Dialer · Contact center

WML Dialer

Contact-center operations platform with a dashboard, prioritized lead queue, agent console, performance analytics, AI feed and settings.

Web ApplicationCRM & OperationsAI Analytics
WML Dialer login screen for the Toyota North Miami contact center

15

operational modules

300

leads in queue

3

analytics layers

2

visual themes

WML Dialer is an internal application for coordinating a contact operation around leads, calls and deposits.

The system turns scattered data into a daily view of priorities, agent activity and opportunities that need attention.

The brief

  • Give supervisors a dashboard for queue, dials, deposits and speed to lead.
  • Sort a 300-lead queue by priority, type, status and wait time.
  • Provide an agent console for managing each caller's activity.
  • Bring performance, efficiency, recordings, compensation and users into one system.

How we chose the design

The interface uses an operations-center aesthetic: side navigation, dense cards, red and blue accents and a dark mode designed for long work sessions.

Color hierarchy separates urgency, activity, conversion and management without filling the screen with noise.

The technology behind it

  • Authenticated application with role-based access and protected routes.
  • Modules for dashboard, queue, console, daily summary, performance, efficiency and dialing.
  • AI feed, recordings, deposits, users and period-goal settings.
  • Light and dark themes for different agent work contexts.

The outcome

WML Dialer centralizes daily operations and helps the team decide which lead to call, which agent needs support and where performance is moving.

Does your team need an internal tool like this? See our CRM and automation service or get in touch.

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